RETURN AND REFUND POLICY

 

  • Returns

Once your items are delivered, you have 30 days from the date of delivery to ship them back to us for store credit (store credits never expire). If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

 

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer, unless we approve it.

Claims deemed an error on our part are covered at our expense. 

Please contact us if you experience the following: 

  • You receive the wrong size/color/design. 

  • The product just doesn’t seem to match what was advertised. 

We need you provide photos that illustrate the problem as well as ensuring that you contact us within 3 weeks of the delivery date so that we may provide an accurate investigation into any issues. 

Please we suggest you to contact our Support Team and we’ll determine whether or not it’s still possible to make any changes.

After receiving return instructions from us and your return printable label (at no cost to youplease package up the item(s) to be returned with the original packing. Drop off your package at the local post office.

  • Late or missing refunds (if applicable)


If you haven’t received a refund yet, check your bank account again.
Then contact your credit card company or contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
costumerservice@noxbestore.com

  • Exchanges (if applicable)


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at 

costumerservice@noxbestore.com

  • Lost in Transit

For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date.

 

  • Shipping

We do not reimburse shipping. However, we will provide a return label (at no cost to you) via email.

Please provide us with the tracking number for your return package (costumerservice@noxbestore.com). Failure to do so may delay the processing of your return/credit.

*Please note that we are not responsible for lost packages sent using your own shipping method. We strongly suggest using a trackable shipping service. Shipment costs are nonrefundable.

HOW IT WORKS

SELECT ITEMS

YOU WANT TO RETURT

GET A RETURN CONFIRMATION

SEND THEM BACK!

COMPANY

COSTUMER SERVICE

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